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A survey shows that only 8% of consumers lodged complaints with financial institutions between 2021 and 2023. Does this figure reflect genuine satisfaction or signal barriers in the complaint process? Celebrating a quarter-century of innovation, Moonstone Information Refinery has transformed from a niche newsletter int
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News
OPFA signals tougher action against non-compliance
4+ day, 6+ hour ago (1312+ words) “We are open for business.” That was the message from the Pension Funds Adjudicator, Advocate Lebogang Mogashoa (pictured), as he outlined a tougher approach to employers, directors, and other responsible persons who fail to deal with retirement fund complaints. Mogashoa…...
Forex jurisdiction: what the Constitutional Court settled – and what it did not – Moonstone Information Refinery
1+ week, 6+ hour ago (957+ words) The Constitutional Court’s recent judgment in the long-running forex cartel case is an important development for foreign businesses whose conduct may affect South African markets. Some commentary has described the judgment as finally settling when South Africa’s competition authorities may…...
This is what finally prompts South Africans to make a will – Moonstone Information Refinery
1+ week, 6+ hour ago (1661+ words) For many will-holders, the impetus to make a will came from a death in the family. A death in the family was the most frequently reported trigger among the 421 respondents who reported having a will in Sanlam’s 2026 Legacy Survey on…...
ConCourt settles the test for competition authorities??? jurisdiction over foreign banks
2+ week, 7+ hour ago (698+ words) For more than a decade, the question of whether South Africa’s competition authorities have the power to prosecute foreign companies for alleged anticompetitive conduct occurring entirely offshore remained contentious. The Constitutional Court answered this question in a unanimous judgment by…...
Responsible investment: South Africa has the policies, but can it prove they work?
3+ week, 6+ hour ago (837+ words) Forty-three percent of South African asset owners surveyed have no independent mechanism for checking whether their investment managers are delivering on their ESG mandates. That is despite 91% of respondents describing their organisations as responsible investors. Most also have formal responsible…...