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Moonstone Information Refinery

A survey shows that only 8% of consumers lodged complaints with financial institutions between 2021 and 2023. Does this figure reflect genuine satisfaction or signal barriers in the complaint process? Celebrating a quarter-century of innovation, Moonstone Information Refinery has transformed from a niche newsletter int

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  • Crime & Law 8
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News

Moonstone Information Refinery
moonstone.co.za > fsca-explores-value-for-money-framework-for-retirement-funds

FSCA explores value-for-money framework for retirement funds

3+ day, 22+ hour ago   (833+ words) The Financial Sector Conduct Authority is exploring a value-for-money framework for retirement funds as part of a broader shift from compliance-based supervision towards assessing the outcomes members receive. The work reflects growing concern about the effect of costs, fees, and…...

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moonstone.co.za > this-is-what-finally-prompts-south-africans-to-make-a-will

This is what finally prompts South Africans to make a will – Moonstone Information Refinery

6+ day, 21+ hour ago   (1661+ words) For many will-holders, the impetus to make a will came from a death in the family. A death in the family was the most frequently reported trigger among the 421 respondents who reported having a will in Sanlam’s 2026 Legacy Survey on…...

Moonstone Information Refinery
moonstone.co.za > a-poor-credit-score-and-insurance-hopping-could-push-up-your-premium

A poor credit score and insurance hopping could push up your premium

1+ week, 3+ day ago   (1391+ words) A telesales agent bypasses your spam call blocker and entices you to switch your short-term insurance cover to another insurer by promising a lower monthly premium. With money tight and a growing mountain of debt to whittle down, you agree....

Moonstone Information Refinery
moonstone.co.za > treasurys-strategy-for-unclaimed-benefits-conflates-two-separate-issues

Treasury???s strategy for unclaimed benefits???conflates two separate issues???

1+ week, 6+ day ago   (328+ words) Reaction from the financial services industry to National Treasury’s recent paper “A Framework to Centralise Unclaimed Benefits in South Africa” reflects a long-held, prevailing view by the industry: the centralised administration of certain classes of unclaimed assets may be necessary…...

Moonstone Information Refinery
moonstone.co.za > what-do-you-do-when-nobody-knows-what-happens-next

What do you do when nobody knows what happens next?

1+ week, 6+ day ago   (1710+ words) By 4pm at the end of a full day at The Insurance Conference held last week, delegates had heard from a succession of speakers and spent hours discussing the issues shaping the industry – markets, regulation, technology, artificial intelligence, geopolitics, and the…...

Moonstone Information Refinery
moonstone.co.za > bonitas-transition-stabilises-but-providers-still-face-problems

Bonitas transition stabilises, but providers still face problems

2+ week, 6+ day ago   (1601+ words) More than two months after Bonitas moved its administration from Medscheme to Momentum Health Solutions and its managed-care function to Private Health Administrators (PHA), the worst of the disruption appears to be over – but providers and members are still dealing…...

Moonstone Information Refinery
moonstone.co.za > debt-and-retirement-pressures-drive-new-product-thinking

Debt and retirement pressures drive new product thinking

3+ week, 3+ day ago   (472+ words) For many South Africans, debt and retirement saving compete for the same income. Household debt stood at 62.2% of disposable income in the first quarter of 2026, according to the South African Reserve Bank. At the other end of the financial equation,…...

Moonstone Information Refinery
moonstone.co.za > regulation-of-trusts-bill-new-duties-and-risks-for-trustees

Regulation of Trusts Bill: New duties and risks for trustees

3+ week, 3+ day ago   (1614+ words) The Department of Justice and Constitutional Development published the Bill for public comment in the Government Gazette on 7 August 2026. If enacted, it would repeal and replace the Trust Property Control Act of 1988. The current Act has been amended since its…...