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A survey shows that only 8% of consumers lodged complaints with financial institutions between 2021 and 2023. Does this figure reflect genuine satisfaction or signal barriers in the complaint process? Celebrating a quarter-century of innovation, Moonstone Information Refinery has transformed from a niche newsletter int
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News
FSCA explores value-for-money framework for retirement funds
3+ day, 22+ hour ago (833+ words) The Financial Sector Conduct Authority is exploring a value-for-money framework for retirement funds as part of a broader shift from compliance-based supervision towards assessing the outcomes members receive. The work reflects growing concern about the effect of costs, fees, and…...
This is what finally prompts South Africans to make a will – Moonstone Information Refinery
6+ day, 21+ hour ago (1661+ words) For many will-holders, the impetus to make a will came from a death in the family. A death in the family was the most frequently reported trigger among the 421 respondents who reported having a will in Sanlam’s 2026 Legacy Survey on…...
A poor credit score and insurance hopping could push up your premium
1+ week, 3+ day ago (1391+ words) A telesales agent bypasses your spam call blocker and entices you to switch your short-term insurance cover to another insurer by promising a lower monthly premium. With money tight and a growing mountain of debt to whittle down, you agree....
Treasury???s strategy for unclaimed benefits???conflates two separate issues???
1+ week, 6+ day ago (328+ words) Reaction from the financial services industry to National Treasury’s recent paper “A Framework to Centralise Unclaimed Benefits in South Africa” reflects a long-held, prevailing view by the industry: the centralised administration of certain classes of unclaimed assets may be necessary…...
What do you do when nobody knows what happens next?
1+ week, 6+ day ago (1710+ words) By 4pm at the end of a full day at The Insurance Conference held last week, delegates had heard from a succession of speakers and spent hours discussing the issues shaping the industry – markets, regulation, technology, artificial intelligence, geopolitics, and the…...
Bonitas transition stabilises, but providers still face problems
2+ week, 6+ day ago (1601+ words) More than two months after Bonitas moved its administration from Medscheme to Momentum Health Solutions and its managed-care function to Private Health Administrators (PHA), the worst of the disruption appears to be over – but providers and members are still dealing…...
Debt and retirement pressures drive new product thinking
3+ week, 3+ day ago (472+ words) For many South Africans, debt and retirement saving compete for the same income. Household debt stood at 62.2% of disposable income in the first quarter of 2026, according to the South African Reserve Bank. At the other end of the financial equation,…...
Regulation of Trusts Bill: New duties and risks for trustees
3+ week, 3+ day ago (1614+ words) The Department of Justice and Constitutional Development published the Bill for public comment in the Government Gazette on 7 August 2026. If enacted, it would repeal and replace the Trust Property Control Act of 1988. The current Act has been amended since its…...