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A survey shows that only 8% of consumers lodged complaints with financial institutions between 2021 and 2023. Does this figure reflect genuine satisfaction or signal barriers in the complaint process? Celebrating a quarter-century of innovation, Moonstone Information Refinery has transformed from a niche newsletter int
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News
Santam???s Lloyd???s bet faces R550m loss as revenue lags costs
1+ week, 34+ min ago (1528+ words) Santam expects its new Lloyd’s syndicate, Syndicate 1918, to post an operational loss of between R450 million and R550m in 2026, as the costs of building the business are recognised before much of the related premium revenue. The forecast was contained in the group’s…...
A poor credit score and insurance hopping could push up your premium
1+ week, 4+ day ago (1391+ words) A telesales agent bypasses your spam call blocker and entices you to switch your short-term insurance cover to another insurer by promising a lower monthly premium. With money tight and a growing mountain of debt to whittle down, you agree....
Santam keeps underwriting on target despite R1.5bn claims
2+ week, 1+ hour ago (466+ words) Santam kept the underwriting margin in its conventional insurance business above the midpoint of its 5% to 10% target range in the first half of 2026, despite weather-related catastrophe losses and other large claims increasing from R144 million to R1.5 billion. Significant losses were incurred…...
It may be claim number 49. It’s their worst day. – Moonstone Information Refinery
2+ week, 6+ day ago (1399+ words) By the time a claim reaches a claims professional, it may be the 49th case they have dealt with that day. To the person making the claim, it may be one of the worst days of their life. The process may…...
When AI becomes the risk, who will insure it?
2+ week, 6+ day ago (1267+ words) When insurers first started covering motor vehicles, they had a fairly obvious problem: nobody knew what the risk looked like. In 1904, one of the early motor policies written through Lloyd’s of London reportedly borrowed from marine insurance, describing the car…...