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A survey shows that only 8% of consumers lodged complaints with financial institutions between 2021 and 2023. Does this figure reflect genuine satisfaction or signal barriers in the complaint process? Celebrating a quarter-century of innovation, Moonstone Information Refinery has transformed from a niche newsletter int
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News
OPFA signals tougher action against non-compliance
3+ day, 22+ hour ago (1312+ words) “We are open for business.” That was the message from the Pension Funds Adjudicator, Advocate Lebogang Mogashoa (pictured), as he outlined a tougher approach to employers, directors, and other responsible persons who fail to deal with retirement fund complaints. Mogashoa…...
Three FSPs sanctioned over FICA compliance failures
3+ day, 22+ hour ago (947+ words) The Financial Sector Conduct Authority has fined three financial services providers for different failures under the Financial Intelligence Centre Act, ranging from deficient compliance programmes and customer due diligence (CDD) to sanctions screening, registration, and failures to provide information to the…...
New IT and cyber incident reporting template now in effect – Moonstone Information Refinery
1+ week, 3+ day ago (1490+ words) Financial institutions face a 24-hour reporting clock once an information technology or cyber incident is classified as material, under a prescribed regulatory process that took effect on 1 September 2026. The Financial Sector Conduct Authority and the Prudential Authority announced the process…...
Bonitas transition stabilises, but providers still face problems
2+ week, 6+ day ago (1601+ words) More than two months after Bonitas moved its administration from Medscheme to Momentum Health Solutions and its managed-care function to Private Health Administrators (PHA), the worst of the disruption appears to be over – but providers and members are still dealing…...