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A survey shows that only 8% of consumers lodged complaints with financial institutions between 2021 and 2023. Does this figure reflect genuine satisfaction or signal barriers in the complaint process? Celebrating a quarter-century of innovation, Moonstone Information Refinery has transformed from a niche newsletter int
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Behind the rewards, a much bigger Vitality business
6+ day, 21+ hour ago (1387+ words) The Vitality most customers know is the one that rewards them for going to the gym, walking more, driving safely, or making other healthy choices. There are discounts, benefits, and incentives along the way. But that is only the part…...
RE1 is just the start of the Key Individual journey
1+ week, 3+ day ago (695+ words) For professionals considering a move into a Key Individual role, passing the regulatory examination for Key Individuals (RE1) is an important milestone – but it is only one part of the Fit and Proper requirements that may apply. Following the launch of…...
It may be claim number 49. It’s their worst day. – Moonstone Information Refinery
2+ week, 6+ day ago (1399+ words) By the time a claim reaches a claims professional, it may be the 49th case they have dealt with that day. To the person making the claim, it may be one of the worst days of their life. The process may…...
Why I???m bracing for a surge in stock market volatility
2+ week, 6+ day ago (197+ words) The tsunami in the issuance of artificial intelligence-related bonds is playing havoc with global bond markets. Investors in AI-related bonds are demanding higher yields, pushing up long-term government bond yields as governments compete with AI-related issuers for funding in financial…...