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A survey shows that only 8% of consumers lodged complaints with financial institutions between 2021 and 2023. Does this figure reflect genuine satisfaction or signal barriers in the complaint process? Celebrating a quarter-century of innovation, Moonstone Information Refinery has transformed from a niche newsletter int
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News
OPFA signals tougher action against non-compliance
4+ day, 4+ hour ago (1312+ words) “We are open for business.” That was the message from the Pension Funds Adjudicator, Advocate Lebogang Mogashoa (pictured), as he outlined a tougher approach to employers, directors, and other responsible persons who fail to deal with retirement fund complaints. Mogashoa…...
How scammers turn your trust against you
1+ week, 4+ hour ago (1604+ words) It can start with a message asking whether you authorised a transaction. The message says there is a problem with your account. It may ask you to call a number, click on a link, or confirm some details. Then someone…...
Consumers are doing the maths??? and AI is changing the equation
2+ week, 4+ hour ago (1527+ words) Financial pressure is prompting consumers to scrutinise their purchases more carefully, while artificial intelligence is giving them new ways to compare products and assess businesses’ claims. The findings come from a second-quarter survey of 2 000 consumers drawn from ovatoyou’s online panel,…...
A paradigm, not an upgrade: Understanding the socio-technical shift of agentic AI
2+ week, 4+ hour ago (425+ words) The financial sector has always been technology intensive. Electronic trading, algorithmic credit scoring, cloud-based core banking, and robo-advice each affected how financial services are delivered without fundamentally changing who delivers them. The human decision-maker remained at the centre. Technology accelerated…...
What do you do when nobody knows what happens next?
2+ week, 4+ hour ago (1710+ words) By 4pm at the end of a full day at The Insurance Conference held last week, delegates had heard from a succession of speakers and spent hours discussing the issues shaping the industry – markets, regulation, technology, artificial intelligence, geopolitics, and the…...
When AI becomes the risk, who will insure it?
3+ week, 3+ hour ago (1267+ words) When insurers first started covering motor vehicles, they had a fairly obvious problem: nobody knew what the risk looked like. In 1904, one of the early motor policies written through Lloyd’s of London reportedly borrowed from marine insurance, describing the car…...